Parent and Advocate Handbook

A parent and advocate handbook is available for download.

The handbook gives more information about the following topics:
DOWNLOAD HANDBOOK
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    Introduction to VIAH
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    Mission
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    Services VIAH Provides
  • Eligibility for services
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    Working Together
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    Client Rights
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    Family or Advocate Rights
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    No Right is Absolute
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    Informed Consent
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    Our Staff
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    Staff to Client Ratio
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    Community Partners
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    Key Service Relationships
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    Staying in Contact
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    Our Approach Regarding Consistency
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    The Foundation of Service Delivery
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    Person Focussed Planning
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    Treatment Interventions
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    When Things do not go as Planned
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    Critical Incident Reports
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    Problem Resolution
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    Frequently Asked Questions
VIAH respectfully acknowledges that we live, work and play on the traditional territories of the Lkwungen (Esquimalt and Songhees), Malahat, Pacheedaht, Scia’new, T’Sou-ke and W̱SÁNEĆ (Pauquachin, Tsartlip, Tsawout, Tseycum) peoples.